Privacy Policy — aironpl Platform
Your personal data deserves the same protection we give every peso in your account. Here is exactly how aironpl collects, uses, and safeguards your information.
Introduction
Welcome to the aironpl Privacy Policy. aironpl ("we," "us," "our," or "the Platform") is committed to protecting and respecting the privacy of every individual who accesses or uses the aironpl online casino and sportsbook platform at aironpl.net (the "Platform"). This Privacy Policy ("Policy") sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by aironpl.
This Policy applies to all users of the aironpl Platform, including registered account holders and unregistered visitors who browse the Platform. It covers all forms of personal data processing — whether conducted online, via mobile interfaces, or through our customer support channels.
This Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference and form part of the overall agreement between you and aironpl.
Data Controller
For the purposes of the Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations, aironpl acts as the Personal Information Controller (PIC) with respect to the personal data of its users. This means that aironpl determines the purposes for which, and the manner in which, your personal data is processed.
Where aironpl engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification providers, and cloud infrastructure providers — those parties act as Personal Information Processors (PIPs) under aironpl's instruction. aironpl ensures that all PIPs are contractually bound to process personal data only in accordance with aironpl's instructions and applicable Philippine data protection law.
aironpl has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and RA 10173. Contact details for the DPO are provided in Section 15 of this Policy.
Data We Collect
aironpl collects several categories of personal data depending on the nature of your interaction with the Platform. The following table summarises the categories of data we collect and examples of specific data points within each category:
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number | Mandatory (KYC) |
| Contact Data | Email address, mobile number, residential address (including city: Manila, Cebu, Davao, Makati, Quezon City, etc.) | Mandatory |
| Financial Data | GCash account reference, PayMaya reference, bank account name and last digits (BPI, BDO, Metrobank), deposit and withdrawal history | Mandatory |
| Verification Documents | Scanned or photographed government ID, proof of address documents, selfie with ID (liveness check) | Mandatory (KYC) |
| Technical Data | IP address, device type and OS, browser type and version, session timestamps, geolocation data | Automatic |
| Usage Data | Pages visited, games played, wagering history, session duration, search queries within Platform | Automatic |
| Communications Data | Live chat transcripts, email correspondence, support ticket contents | When contacting us |
| Marketing Preferences | Communication opt-in/opt-out status, promotional preferences | Optional |
How We Collect Data
aironpl collects personal data through the following channels and methods:
- Direct Collection: Information you provide directly when you register an account, complete KYC verification, make a deposit or withdrawal request, contact customer support, respond to a survey, or participate in a promotion.
- Automated Technologies: Technical and usage data collected automatically when you access the Platform, including via cookies, web beacons, pixel tags, server logs, and similar tracking technologies. See Section 10 for full details on cookies.
- Third-Party Sources: Identity verification data obtained from KYC service providers during the verification process; fraud prevention data from anti-fraud and anti-money laundering screening services; and geolocation data to verify your physical location for regulatory compliance purposes.
- Payment Providers: Transaction confirmation data from GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors used to confirm deposit and withdrawal activity.
aironpl does not purchase personal data from data brokers or third-party marketing list providers. All personal data collected by aironpl is obtained either directly from you or from service providers engaged in connection with your use of the Platform.
Purposes of Processing
aironpl processes your personal data for the following specific, legitimate purposes:
- Account Administration: Creating, maintaining, and managing your aironpl account, including authenticating your identity upon each login and enabling access to Platform features.
- Identity Verification & KYC Compliance: Verifying your identity, age, and eligibility to use the Platform in compliance with PAGCOR regulatory requirements and applicable Philippine law. This includes confirming that you are at least 21 years of age.
- Transaction Processing: Processing deposits, withdrawals, bonus credits, and all other financial transactions associated with your account.
- Anti-Money Laundering (AML) Compliance: Monitoring transactions and player activity for suspicious patterns as required under the Anti-Money Laundering Act (AMLA) and related regulations. Reporting obligations to the Anti-Money Laundering Council (AMLC) where required by law.
- Fraud Prevention & Platform Security: Detecting, investigating, and preventing fraudulent activity, multi-accounting, bonus abuse, and other prohibited conduct as described in the aironpl Terms & Conditions.
- Customer Support: Responding to your enquiries, complaints, and support requests through live chat, email, and other communication channels.
- Responsible Gaming: Monitoring gaming behaviour to identify potential problem gambling indicators and delivering responsible gaming interventions, including deposit limit enforcement, cooling-off period management, and self-exclusion processing.
- Platform Improvement: Analysing aggregated usage data to improve Platform performance, user experience, game offering, and overall service quality.
- Marketing Communications: Sending promotional emails, SMS messages, and in-Platform notifications about bonuses, new games, and special offers — but only where you have provided explicit consent to receive such communications.
- Legal & Regulatory Obligations: Complying with all applicable Philippine laws, regulations, court orders, and regulatory directions.
aironpl does not use your personal data for any purpose incompatible with the purposes listed above without first obtaining your explicit consent or establishing an alternative lawful basis for processing.
Legal Basis for Processing
Under the Data Privacy Act of 2012 (RA 10173), aironpl relies on the following legal bases for processing your personal data:
- Contractual Necessity: Processing necessary for the performance of the contract between you and aironpl, including account creation, transaction processing, and customer support delivery.
- Legal Obligation: Processing required to comply with mandatory legal and regulatory obligations, including KYC, AML reporting, PAGCOR regulatory requirements, and data retention obligations imposed by Philippine law.
- Legitimate Interests: Processing conducted on the basis of aironpl's legitimate interests in operating a secure, compliant, and commercially viable gaming platform — specifically fraud prevention, platform security, and service improvement — where those interests are not overridden by your privacy rights.
- Consent: Processing of personal data for optional purposes, including marketing communications. Consent is collected separately during the registration process and may be withdrawn at any time by contacting the aironpl support team or updating your account communication preferences.
Sharing Your Data
aironpl does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Your personal data may be shared in the following circumstances only:
- Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and any other payment service providers used to facilitate deposits and withdrawals. Data shared is limited to what is strictly necessary to process the relevant transaction.
- Identity Verification Providers: Third-party KYC and identity verification service providers engaged to carry out document verification and liveness checks as required for regulatory compliance.
- Fraud & AML Screening Services: Third-party screening platforms used to detect and prevent fraudulent activity and to discharge aironpl's obligations under the Anti-Money Laundering Act.
- Cloud & Technology Providers: Infrastructure, hosting, and technology service providers that support the operation of the Platform. These providers process data solely under aironpl's instruction and are contractually prohibited from using the data for their own purposes.
- Regulatory Authorities: The Philippine Amusement and Gaming Corporation (PAGCOR), the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities, where disclosure is required or permitted by law.
- Professional Advisers: Legal counsel, auditors, and other professional advisers where disclosure is necessary for the provision of professional services to aironpl, subject to binding confidentiality obligations.
- Business Transfers: In the event of a merger, acquisition, restructuring, or sale of assets involving aironpl, your personal data may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections.
Data Retention
aironpl retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulation. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | PAGCOR & AML regulatory requirement |
| KYC Verification Documents | Duration of account + 5 years after closure | AMLA compliance obligation |
| Financial Transaction Records | Duration of account + 10 years after last transaction | AMLA & BIR requirements |
| Customer Support Communications | 3 years from last interaction | Legitimate interests (dispute resolution) |
| Technical & Usage Logs | 13 months from collection | Platform security & fraud prevention |
| Marketing Preferences | Until consent is withdrawn | Consent-based processing |
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be associated with an identified individual. Where data is anonymised, it may be retained for statistical and analytical purposes indefinitely.
Security Measures
aironpl implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
- Encryption: All data transmitted between your device and the aironpl Platform is encrypted using TLS 1.2 or higher. Sensitive data at rest, including KYC documents and financial records, is encrypted using AES-256 encryption.
- Access Controls: Access to personal data is restricted to aironpl personnel and authorised service providers who have a demonstrable need to access that data in the performance of their duties. All access is logged and subject to regular audit.
- Multi-Factor Authentication: aironpl's internal systems employ multi-factor authentication to prevent unauthorised administrative access to personal data.
- Penetration Testing & Vulnerability Management: aironpl conducts regular penetration testing and vulnerability assessments of the Platform and its underlying infrastructure.
- Data Breach Response: aironpl maintains a documented data breach response procedure. In the event of a personal data breach that poses a real risk of serious harm, aironpl will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach and will notify affected individuals without undue delay.
- Staff Training: All aironpl personnel with access to personal data receive regular data protection training and are bound by confidentiality obligations.
Cookies & Tracking Technologies
aironpl uses cookies and similar tracking technologies to operate and improve the Platform, to maintain your session state, and to understand how users interact with the Platform. The following types of cookies are used:
- Strictly Necessary Cookies: Required for the Platform to function correctly. These include session authentication cookies, security tokens, and cookies that remember your language and region preferences. These cookies cannot be disabled.
- Functional Cookies: Enable enhanced Platform functionality, such as remembering your preferred game category or display settings across sessions. Disabling these cookies may affect your experience.
- Analytics Cookies: Used to collect aggregated, anonymised information about how users navigate the Platform, which pages are visited most frequently, and where users encounter difficulties. This data is used solely to improve the Platform.
- Fraud Prevention Cookies: Used to identify and flag potentially fraudulent or suspicious activity, including detection of simultaneous sessions from different devices or locations.
aironpl does not use third-party advertising or retargeting cookies to track your browsing activity across other websites. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies will prevent you from using the Platform.
Your Rights Under RA 10173
As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by aironpl. These rights may be exercised by contacting the aironpl Data Protection Officer using the contact details in Section 15:
Right to Access
Request a copy of the personal data aironpl holds about you and information about how it is being processed.
Right to Rectification
Request correction of inaccurate or incomplete personal data held by aironpl.
Right to Erasure
Request deletion of personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Right to Object
Object to processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
Right to Data Portability
Receive a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another controller.
Right to Restriction
Request that aironpl restrict the processing of your data while a rectification or objection request is being assessed.
Right to Complain
Lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.
Right to Damages
Seek compensation for damages sustained as a result of inaccurate, incomplete, outdated, or unlawfully obtained personal data, as provided under RA 10173.
aironpl will respond to all data rights requests within thirty (30) days of receipt. Where a request is complex or numerous, this period may be extended by a further thirty (30) days, and you will be notified accordingly. aironpl does not charge a fee for exercising your data rights unless requests are manifestly unfounded or excessive.
Minors
The aironpl Platform is strictly intended for individuals who are at least twenty-one (21) years of age. aironpl does not knowingly collect personal data from any person under the age of 21. If you are under 21 years of age, you are not permitted to register an account or use the Platform in any capacity.
If aironpl becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, that data will be deleted promptly and the associated account will be suspended. Any deposits and winnings associated with an under-age account will be handled in accordance with the aironpl Terms & Conditions.
Third-Party Links
The aironpl Platform may contain links to third-party websites, resources, or services. This Privacy Policy applies exclusively to data processed by aironpl and does not govern the privacy practices of any third-party website or service. aironpl has no control over the content, privacy policies, or practices of third-party sites and accepts no responsibility for them.
We encourage you to review the privacy policies of any third-party site you visit. The presence of a link on the aironpl Platform does not constitute an endorsement by aironpl of the third-party site, its content, or its privacy practices.
Policy Changes
aironpl reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. When material changes are made to this Policy, aironpl will notify registered users by email and by posting a prominent notice on the Platform prior to the changes taking effect.
The "Effective Date" at the top of this document indicates when the current version of the Policy came into force. We encourage you to review this Policy periodically to stay informed about how aironpl protects your personal data. Continued use of the Platform following the effective date of any revised Policy constitutes your acceptance of the changes.
If you do not agree with any change to this Policy, you must discontinue your use of the Platform and may request account closure in accordance with the aironpl Terms & Conditions.
Contact & Data Protection Officer
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by aironpl, you may contact our Data Protection Officer (DPO) or general support team through the following channels:
- Email: [email protected] — please include "Privacy / DPO Request" in the subject line for data rights enquiries.
- Live Chat: Available 24/7 directly within the aironpl Platform for registered account holders.
For formal data protection complaints that have not been resolved to your satisfaction through aironpl's internal process, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, the independent supervisory authority responsible for overseeing compliance with RA 10173.
Your Data, Protected
How aironpl Keeps Your Information Safe
Six core commitments that underpin every data protection decision we make at aironpl.
All sensitive data at rest — including KYC documents, financial records, and account credentials — is encrypted using AES-256, the same standard used by financial institutions worldwide.
aironpl's data practices are built around the Data Privacy Act of 2012 (Republic Act No. 10173). Our designated Data Protection Officer ensures ongoing compliance and handles all data rights requests.
Your personal information is never sold, rented, or traded to third-party marketers. Data sharing is limited strictly to service providers necessary for Platform operations and regulatory compliance.
Access, correct, export, or request deletion of your personal data at any time. aironpl responds to all data rights requests within 30 days, with no fees for standard requests.
In the event of a data breach posing real risk of harm, aironpl notifies the National Privacy Commission within 72 hours and alerts affected players without undue delay — no hiding, no delays.
Promotional emails and SMS messages are sent only with your explicit consent. You can withdraw that consent any time through your account settings — no dark patterns, no hidden opt-outs.
Ready to Play Safely?
Your Privacy is Protected at aironpl
Now that you understand how aironpl handles your data, explore the Platform with confidence — PBA betting, live casino, slots, and more, all in Philippine Peso.
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